Shipping policy

Shipping

Shipping is done from Monday through Saturday, except holidays. Orders placed before 10:00 AM EST, may ship the same day. Other packages are generally dispatched next day excluding orders with questioned or unclear payment, backordered items or custom orders. If free shipping is offered this free shipping offer may exclude some states, P.O. Box or APO/FPO/DPO and International orders. Some items may not be available for P.O. Box or APO/FPO/DPO shipping.

Backordered and Out of Stock Items

If Tec Dive Gear will be unable to ship order within standard handling time due to backordered or out of stock item(s) then item(s) will be shipped as soon as we receive it from our supplier unless customer cancel back ordered merchandise. Tec Dive Gear will pay postage fees on all subsequent shipments after the initial one, within the U.S. and Canada territory.

Policy of Special Ordered Items

Items that we don't usually stock, and are ordered specifically for the customer are final sale and non-refundable. Please be advised that may take an extensive amount of delivery time, please contact us in advance for conditions of sale and expected delivery time.

Shipping Charges

Shipping rates and fees will vary based on the item and shipping destination.
Our site will always display your order total in the currency you select. There are no additional charges or duties when the product arrives at your door within continental U.S.

International Shipping and Pricing

Some items are not available for international shipping. International shipping rates if thus shipping available are calculated during checkout based on your desired service level, item type and quantity, total weight of your order, and the destination’s postal code. Additional charges related to shipping, duties, or tax may not be available at checkout for review before you complete your purchase but due upon order arrival. These additional fees, taxes and duties are to be paid by customer. Please find information with your local government, trade agency about possible additional expenses before ordering.

Insurance

Shipment insurance protects your order against damage or loss while your order is in transit. This insurance is automatically by standard included in your purchase up to $100 USD.
The employees who process your order are thoroughly trained and evaluated on proper packaging methods to ensure your items arrive in pristine condition but its customer responsibility to inspect ordered item(s) upon arrival. Additional shipping insurance can be requested and paid by customer. Please let us know before placing an order.

Receiving an item

Customer MUST inspect ordered item(s) against any damage, defect, missing or wrong received items.
If there is an incident during shipping and upon receiving item / box is visibly damaged DO NOT accept shipment nor DO NOT sign any shipper’s documents. If you sign shipper’s document(s) you accept the item condition and return, refund or exchange may be denied to you.
If arriving item is in perfect condition but missing any parts please call Customer Service immediately upon receiving +1.201.710.0042

Signature confirmation

UPS, FedEx, USPS shipments doesn’t require by default signature upon receipt but for some packages of higher value signature might be required upon arrival. Packages cannot be rerouted after being shipped, they have to reach shipping address used while placing order.

Restrictions

Items available for international shipping vary depending on the delivery address. Please review the following restrictions for international orders:
Some items are not eligible for international shipping due to size and customs restrictions. Unfortunately, there may be items for sale on our U.S. site that are not available internationally.
Our system may prompt you to remove an item from your shopping cart if your destination country does not permit import of that item.
Due to import restrictions, some items may not be available for International destinations. If you have any questions or special shipping requests please contact customer service at +1.201.710.0042