Standard Return and Cancellation Policy
There are a few important things to keep in mind when returning a product you purchased online from Tec Dive Gear:
- You have 14 calendar days to return an unused item from the date you received it for a full refund
- You have 28 calendar days to return an unused item from the date you received it for store credit
- Only items that have been purchased directly from Tec Dive Gear, either online or at Tec Dive Gear local store, can be returned. Tec Dive Gear products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you're returning is repackaged with all parts, accessories, and documentation that were included when you received it.
There are some items, however, that are ineligible for return or cancellation, including:
- Custom ordered items modified from their original features and attributes
- Custom finish goods
- Tec Dive Gear Store Gift Cards, Vouchers, and Certificates
NOTE: Shipping charges are not refundable unless the delivered item(s) is wrong or damaged.
How to Return An Item
Ship your item back to Tec Dive Gear
Buyer is responsible for return shipping cost unless the received item is wrong or damaged upon receiving. Customer must fully inspect purchased item upon receiving against any damages, defects and / or missing items and accessories. More details about shipping service and procedures can be found on the SHIPPING AND DELIVERY page. To return an item to Tec Dive Gear, sign in to your online Tec Dive Gear account with your user id / email and password. After you sign in, you will see ORDER HISTORY tab. Locate the order and click DETAILS link. On the next page, select the item you would like to return and click MAKE AN RMA SLIP link. If possible please provide a short explanation for return that could help us improve our service or products. Next, verify the item you’re returning. Once you have verified your return details, print your return label and any required hazmat labels. Attach your labels to the same panel of your return box. If you’re shipping multiple boxes, print labels for each box. We recommend using the original packaging. You can choose a shipping service provider for your return. Shipping insurance is not mandatory but recommended.
Bring your item to Tec Dive Gear local store.
You can always return the item to any U.S. Tec Dive Gear Retail Store. Tec Dive Gear specialist will assist you with your return. Your refund will be processed at that time. To locate a Tec Dive Gear Store in your area, please refer to the OUR STORES link.
Once we receive your item we will inspect your item against damages and or missing items, parts. Your refund will be initiated immediately following the inspection no later than 24 hours after receiving an item. If you canceled unshipped item, and you were billed for it, we initiate your refund within 24 hours after you submit your cancelation request. The way your refund is processed depends on your original payment method:
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- Products purchased from Tec Dive Gear Online Store using Tec Dive Gear Store Gift Card will be refunded to you as a Tec Dive Gear Store Gift Card by email.
Exchange an item
If you purchased your item from Tec Dive Gear in the U.S., you can take it to any Tec Dive Gear Retail Store for exchange if the item is eligible. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check exchange eligibility and in-stock availability by calling Tec Dive Gear Store before visiting, or simply by viewing the product on TecDiveGear.com to see if the item is available for pick up locally. Personalized items, custom-configured and finished items may not be eligible for exchange.
Items ordered online from Tec Dive Gear that arrived damaged or incorrect can be returned to any U.S. Tec Dive Gear Retail Store, or by contacting Customer Service at 1.201.710.0042